Terms & Conditions
Standard Customer Terms and Conditions
greatrounds.com is an online service owned and operated by Online Golf Pty Limited ACN 009 857 452 trading as greatrounds.com of 19 Radley Street Virginia, Queensland 4014 ('greatrounds.com' or 'we' and 'us')
Please read the following terms and conditions of use carefully before using the Website. By certifying on the sign up page of the website, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them. Once you click 'Accept', these terms and conditions form a legally binding Agreement between you and greatrounds.com ('Agreement'). If you do not agree to the terms and conditions, you must not use the greatrounds.com website, associated services and functionality ('the Website').
1. Amendments to terms and conditions of use
(a) greatrounds.com reserves the right to amend, vary and/or replace this Agreement at any time at greatrounds.com’s sole discretion and these will be effective immediately upon posting the modified Agreement on the Website.
(b) The Agreement which applies at the time you purchase a Voucher is the Agreement which governs the purchase and use of that Voucher.
(c) You should check this Agreement from time to time, especially when purchasing Vouchers, to acquaint yourself with the current version of the Agreement.
(d) We will notify you if we make a change to the terms and conditions which may in our reasonable opinion have a materially detrimental impact on your rights or obligations under the terms and conditions.
(e) Your continued use of the Website will be deemed to be your acceptance of any amendment, variation and/or replacement of these terms and conditions.
2. Services supplied by greatrounds.com
(a) The services supplied by greatrounds.com are facilitation of your order for, and where relevant, purchase of one or more Vouchers subject to this Agreement ('Services').
(a) A Voucher is redeemable for a product or service or a group of products and/or services ('Golf Package') as specified on the Voucher. A Golf Package may be promoted on greatrounds.com as, without limitation, golf rounds, family rounds, premium rounds or holiday rounds or similar.
(b) The Golf Package is supplied by a golf facility operator or related supplier ('Golf Facility Operator') as advertised.
(c) Golf Facility Operators may have standard terms and conditions which apply to their members or members of the public which apply to the products or services included in the Golf Package. Redemption of a Voucher for a Golf Package offered by a Golf Facility Operator is conditional upon your acceptance of the Golf Facility Operator's standard terms and conditions of use for that Golf Package, where applicable. You should contact the Golf Facility Operator to confirm the terms and conditions of use. Special terms and conditions or restrictions of the Golf Facility Operator relating to the particular Golf Package supplied on redemption of a Voucher may also be stated on the greatrounds.com website with the details of the Golf Package.
(d) Issuance of a Voucher for a particular Golf Package may be subject to a minimum quantity of orders being received by us. Where a minimum quantity of orders is required before Vouchers are issued, we will identify the minimum quantity together with the offer.
(e) There may be a maximum quantity of Vouchers available for a particular Golf Package. Where there is a maximum quantity of Vouchers available, we will identify the maximum quantity together with the offer.
(f) You agree and acknowledge that greatrounds.com is not the supplier of the Golf Package. The Golf Facility Operator is the relevant supplier of the Golf Package. It is the Golf Facility Operator (and not greatrounds.com) which is responsible for providing the Golf Package purchased through the Website.
(a) In order to have access to Vouchers and the ability to purchase Vouchers via the Website you must first create a registered account on the Website ('Account').
(b) Creating an Account will enable you to:
(i) receive information and email communications from greatrounds.com relating to Vouchers;
(ii) make an order to purchase a Voucher;
(iii) change your preferences, including but not limited to, with respect to geographic location, preferences for the receipt of email communications, preferences for the referral of the Website to your contacts in Facebook, LinkedIn and Twitter, credit card details and passwords;
(iv) view, otherwise receive and print Vouchers you have purchased; and
(v) view past Vouchers you have purchased.
(c) When registering an Account, you agree to provide accurate and complete information about yourself and to keep this information current.
(d) greatrounds.com reserves the right to refuse registration of an Account (or to close an existing Account) where:
(i) you have opened, or are attempting to open, an Account in a fraudulent or illegal manner;
(ii) you have breached this Agreement;
(iii) greatrounds.com considers refusal of registration of an Account or the closure of an existing Account to be necessary to comply with any requirements of the law; or
(iv) you have an existing Account.
(e) You are solely responsible for the activity that occurs on your Account and for keeping your Account log-in and password secure.
(f) You may not use another member’s account without their permission.
(g) If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you agree to notify us immediately.
5. Legal capacity
(a) By making an order to purchase a Voucher, you warrant to greatrounds.com that you are
(i) eighteen (18) years of age or above, and
(ii) entering into a legally binding contract with greatrounds.com with respect to that Voucher.
6. Supply of Website services to you and termination of those services
(a) greatrounds.com reserves the right to change the Website at any time. These changes may mean that you may not be able to access the Website in the same way or with the same equipment (including mobile devices) or software you used prior to the change.
(b) We may terminate your Account or restrict your access to the Website if we reasonably consider that there has been a breach of this Agreement by you. If your Account is terminated or access to the Website restricted, you may be prevented from accessing all or parts of the Website and/or your Account.
(a) We will provide the Services with due care and skill but we do not warrant to you that the Website will be provided without fault or disruption.
(b) We do not warrant, endorse, guarantee or assume responsibility for any Golf Package advertised on or acquired through the Website or any linked website.
(c) To the extent permissible at law, greatrounds.com makes no guarantee, warranty or representation regarding the standard of any Golf Packages supplied by a Golf Facility Operator.
(d) Some Golf Packages provided by Golf Facility Operators may be of an inherently risky or dangerous nature or require participants to possess specific skills or qualifications. Age restrictions may also apply. Prior to booking or partaking of any Golf Package you should inform yourself of the risks and/or specific skills or qualifications involved.
(e) It is your responsibility to make all necessary enquiries and take any action you consider necessary if you require insurance or require the Golf Facility Operator to be insured or to have insurance coverage that covers you in respect of the provision of the Golf Package, prior to proceeding with any booking or services.
8. Unauthorised use of the Website
(a) You agree to use this Website only for purposes that are permitted by
(i) this Agreement; and/or
(ii) any applicable laws or regulations.
(b) You agree not to access (or attempt to access) any part of the Website by any means other than through the interface provided by us.
(c) You agree not to engage in any activity that interferes with or disrupts the Website or the servers and networks that host the Website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the Website. You may not use data mining tools, robots, screen scraping or similar data gathering and extraction tools on the Website.
(d) You agree not to use, reproduce, make available, communicate to the public, distribute or commercialise any content that is published on the Website or within any email correspondence that you receive from greatrounds.com except as permitted by this Agreement, by law or with the prior written consent of greatrounds.com.
(e) Any fraudulent, illegal or unauthorised use of the Website shall constitute a breach of this Agreement. You understand and agree that greatrounds.com may refer any suspected fraudulent or illegal activity to relevant law enforcement authorities.
9. Limitation of liability
(a) Nothing in this Agreement is intended to exclude or restrict the application of consumer protection laws including the Australian Consumer Law.
(b) Except to the extent required by law or by the express terms of this Agreement, greatrounds.com does not give any guarantee, provide any warranty (express or implied) or make any representation of any kind in relation to the Services it provides.
(c) To the maximum extent permissible under applicable consumer protection laws, neither greatrounds.com nor its related bodies corporate (as that term is defined in the Corporations Act 2001) are liable:
(i) to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including any form of consequential loss such as any third party loss, loss of profits, loss of revenue, loss of opportunity, loss of anticipated savings, pure economic loss and any increased operating cost) however caused and which is suffered directly or indirectly in connection with your use of this Website;
(ii) for disruptions to this Website; and
(iii) to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website.
(d) Where any law (including the Australian Consumer Law)) provides for a liability or remedy which may not be lawfully excluded, then to the extent allowed by law, our liability will be limited to the minimum remedy provided for in that law. To the extent permissible at law that liability will not exceed the price paid to greatrounds.com by you for the Voucher in question.
(e) Except to the extent required by law or by the express terms of this Agreement, greatrounds.com accepts no liability for issue of refunds in relation to the Golf Packages to be supplied by a Golf Facility Operator in accordance with a Voucher. Where greatrounds.com is liable, its liability shall be limited to the provision of the minimum remedies required at law.
(f) greatrounds.com accepts no liability (including for loss or damage, whether direct or indirect) for any act, omission or default, whether negligent or otherwise of any Golf Facility Operator or third party. Where our liability cannot be excluded, to the greatest extent permitted by law, our liability is limited to the value of the Voucher purchased.
10. Information on this Website
(a) Information about Golf Packages promoted on the Website is based on information provided by the Golf Facility Operators and manufacturers. greatrounds.com in good faith relies upon the information supplied to it and does not independently check the accuracy of that information. greatrounds.com does not endorse or adopt that information.
(b) You understand and agree that to the extent permitted by law, we do not accept liability in respect of errors or omissions caused by incorrect or inadequate information supplied to us by Golf Facility Operators.
(c) You agree to make your own enquiries to verify information provided about the Golf Packages promoted on the Website to assess the suitability of those Golf Packages to you before you purchase a Voucher.
11. Availability, Bookings, Cancellations and Golf Facility Operator conditions
(a) You agree and acknowledge that :
(i) promotions for Golf Packages advertised on an Australia-wide basis may not necessarily operate in remote areas;
(ii) where Golf Facility Operators offer Golf Packages on the basis of 'sessions' or otherwise on a time basis the advertised duration may be indicative and approximate;
(iii) all Golf Packages promoted on the Website are offered by Golf Facility Operators subject to availability. All Golf Packages will require booking in advance. Bookings may not be available on short notice. We recommend making bookings at least 2 weeks in advance of the date upon which you wish to use the Voucher and at least 4 weeks in advance of the Voucher expiry date. Peak times (such as weekends, competition days or holidays) may be excluded from the promotion. Any special conditions or restrictions on the use of the Voucher will be advertised together with the offer. We do not guarantee that Golf Packages will be available at your preferred date and time;
(iv) Golf Facility Operators are under no obligation to give priority to you in respect of the booking of services using a Voucher. You may be required to take your turn alongside the Golf Facility Operator's other customers, especially Golf Club members and competition players. This may necessitate a waiting time in scheduling your booking and/or on the date of Voucher redemption;
(v) the use of the Voucher is subject to any Golf Facility Operator policies and terms and conditions of use;
(vi) if you cancel a booking you may incur a cancellation fee payable to the Golf Facility Operator. Short notice cancellations may result in the cancellation of your Voucher if the Golf Facility Operator is unable to fill your space;
(vii) Golf Facility Operators reserve the right to cancel and reschedule your booking due to unforeseen circumstances including without limitation, inclement weather, storms or floods and the like. We are not liable for any cancellations or any travelling, accommodation or other expenses incurred by you or any other person in connection with the cancelled booking;
(viii) where Golf Facility Operators offer an experience based on a program or schedule of events, the scheduling of or order for those events may vary from time to time;
(ix) Golf Facility Operators may impose conditions such as dress requirements, minimum and maximum numbers of players for a golf round and minimum age restrictions regarding driver’s licences. It is your responsibility to obtain details of any restrictions that may apply from the Golf Facility Operator prior to confirming any booking;
(x) photographs on our Website which illustrate details of the offers are generally made available to us by Golf Facility Operators or come from a stock of greatrounds.com photos. They are indicative of the Golf Packages, venues and locations at which Golf Packages are offered by Golf Facility Operators only. For example, the photograph may depict only one of various venues and/or locations at which the Golf Package is offered and given your geographic location this may not be the venue or location applicable to you;
(xi) where Golf Facility Operators offer a course or series of sessions or rounds (such as lessons) you agree that these may need to be scheduled at intervals to be determined in consultation with the Golf Facility Operator, in order to maximise the efficacy of the services provided.
(xii) for Golf Packages which include goods supplied by a Golf Facility Operator, you should collect the good/s from the Golf Facility Operator or contact the Golf Facility Operator to arrange delivery. A fee may be payable for delivery.
(a) The Golf Packages offered by greatrounds.com may include entry fees or payments for competitions to be promoted and/or facilitated by the Golf Facility Operator including, but not limited to, tournament competitions, hole in one competitions, nearest the pin competitions and longest drive competitions.
(b) Payments made for participation in these competitions will be recorded in the details of the Voucher or Vouchers issued. At the time of booking with the Golf Facility Operator you must notify the Golf Facility Operator that your Voucher includes an entry fee or payment to enter the relevant competition.
(c) It is the responsibility of the Golf Facility Operator to obtain any relevant approvals for any competition and to organise and control registration of entrants and administer all aspects of the competition including without limitation rules, regulations, assessment of winners and arbitration or similar processes that are required to resolve disputes.
(a) The promotion of Golf Packages on the Website does not constitute an offer to sell or guarantee the availability of Vouchers redeemable for these Golf Packages. The availability of any Golf Packages promoted on the Website may be subject to greatrounds.com’s receipt of a minimum number of orders for that Golf Package. There may also be a maximum number of orders for a Golf Package that are available.
(b) An order placed by you via the Website, is an offer to purchase a Voucher for a particular Golf Package pursuant to the terms of this Agreement, subject to any special conditions or restrictions notified to you before you place your order.
(c) We reserve the right to accept or reject your offer to acquire a Voucher if the minimum order requirements referred to above are not met. We also reserve the right to accept or reject the offer to acquire a Voucher where the maximum number of orders has been reached. If your order is not accepted, we will provide a full refund of any payment received.
(d) Once an order for a Voucher is submitted, you cannot cancel your order.
(a) The prices of Golf Packages, delivery and other charges shown are in Australian dollars (unless otherwise indicated) and include GST (Goods and Services Tax) where applicable.
(b) All transactions are processed in Australian Dollars (AUD).
(c) The advertised prices of Golf Packages are valid only for the specified promotional period (including any extension).
(d) All prices displayed on this Website exclude delivery and shipping costs. You should collect any goods from the Golf Facility Operator or contact the Golf Facility Operator to arrange delivery.
(a) All payments must be received in full prior to a Voucher being issued. Please read the Payment section of the Website for payment options.
(b) If your payment is not received, we will not hold a Voucher for you.
16. Delivery of Voucher
(a) Once you have placed your order for a Golf Package, you will receive a confirmation of your order (whether by email or via your Account) and your credit card will be charged for the purchase price of the Golf Package. The issue of your Voucher will be pending.
(b) You will only be issued a Voucher if:
(i) full payment for that Voucher has been received by greatrounds.com; and
(ii) any minimum quantity set for the relevant promotion has been met.
(c) If you make a payment to purchase a Golf Package and the minimum quantity of orders is not received, greatrounds.com will charge-back the full purchase price to your credit card.
(d) Your Voucher (for the Golf Package shown on your order confirmation) will be accessible via your Account at the conclusion of the promotional period for the Golf Package. The Voucher may also be available by post or email through a html file or hyperlink at the conclusion of the promotional period. We will tell you at the time you place your order how your Voucher will be available.
(e) A Voucher may take the form of a physical voucher or a unique code.
(f) For the avoidance of doubt, greatrounds.com's promotion and/or publication of Golf Packages on the Website or in correspondence with you does not constitute an offer to sell you the Golf Package.
(g) We will not be liable for any loss suffered as a result of a Voucher not being received by you due to circumstances beyond our reasonable control, for example, because the email was blocked by a firewall or filter, or where you provided us with the wrong email address.
17. Voucher redemption
(a) Subject to this Agreement, any Voucher you purchase shall be redeemable for the specified Golf Package only from the Golf Facility Operator during the period specified on our Website.
(b) The Voucher is not a stored-value card and cannot be redeemed incrementally.
(c) The Voucher cannot be combined with any other gift certificates, Vouchers or promotions unless specified by the Golf Facility Operator.
(d) greatrounds.com is not responsible for lost or stolen Vouchers or fraudulent use (by a person other than greatrounds.com) of the Voucher’s unique reference number.
18. Voucher expiry and extension
(a) The Voucher expires on the date indicated on the Voucher. Once expired, Vouchers are no longer valid and will not be honoured by the Golf Facility Operator.
(b) Expired Vouchers are non-refundable.
19. Refunds and problems
(a) Vouchers are, to the extent permissible at law, non-refundable and cannot be exchanged or redeemed for cash for any reason.
(b) greatrounds.com will make reasonable and appropriate arrangements to rectify a problem where we have made a mistake in processing a voucher; for example, the Voucher we issued is for goods or services of an entirely different nature to those advertised (e.g. a golf lesson instead of a round of golf).
(a) You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials ('content') posted on, transmitted through or linked from the Website are the sole responsibility of the person from whom such content originated.
(b) You understand that we do not control and are not responsible for content made available through the Website unless it originates from us. Consequently, by using the Website you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
(c) To make any submission or contribution to this Website, you must register to become a member. You do not have to register if you only want to view content.
(d) As a member, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that
(i) you do not have the right to post
(ii) is defamatory or in contempt of any legal or other proceedings
(iii) is misleading or deceptive
(iv) incites hatred or discrimination against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins
(v) denounces religious or political beliefs
(vi) includes religious or political material which is or is likely to be offensive
(vii) is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety or of a menacing character or is likely to annoy or concern
(viii) infringes any copyright, trade mark, patent or other intellectual property right of another person
(ix) contains any unsolicited or unauthorised advertising or promotional material
(x) contains viruses or similar software or data which is designed to interrupt, destroy or limit the functionality of any computer software or hardware, or
(xi) impersonates any person or misrepresents your relationship with any person.
(e) We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website without giving any reasons.
(f) You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.
21. Links to third party websites
(a) Our Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them.
(b) Links to third party websites are provided on the Website for convenience only. By clicking on a third party link, you will leave the Website.
(c) The existence of these links does not imply that we endorse the linked website. You acknowledge that we may not have reviewed any of these third party websites, content or resources and we are not responsible for the material contained therein.
22. Intellectual property
(a) We reserve all intellectual property rights, including but not limited to copyright, in the Website and other material and/or services provided by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand feature.
(b) Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
(c) We do not claim ownership of content members submit. However, by corresponding with us or contributing content to the Website in circumstances where it is reasonable from the context of your communication to expect that you intend the correspondence or communication to be made accessible to other users of the Website, then you automatically grant, and you represent and warrant to greatrounds.com that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, royalty-free, worldwide licence to use, copy, perform, display and distribute the content and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content.
23. Privacy and personal information
24. Security Capabilities and policy for transmission of payment card details
When purchasing from greatrounds.com your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our customer support centre email@example.com or contact us by mail care of administration at greatrounds.com 19 Radley Street Virginia Queensland, 4014.
25. Transfer and Assignment
If we merge, sell or otherwise change control of our business or this Website to a third-party, or propose to do so we reserve the right, without giving notice or seeking any additional consent from you, to transfer or assign the personal information, content and rights that we have collected from you and any Agreements we have made with you.
You will at all times indemnify, and keep indemnified, greatrounds.com and its directors, officers, employees, agents and related bodies corporate (as that term is defined in the Corporations Act 2001) from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by greatrounds.com arising from any claim, demand, suit, action or proceeding by any person against greatrounds.com where such loss or liability arose out of or in connection with your use of the Website, and/or your breach of this Agreement.
27. greatrounds.com’s Customer Care Policy
While responsibility for provision of the Golf Package lies with the Golf Facility Operator, greatrounds.com values your feedback. If you are not satisfied with the quality of the Golf Package redeemed using a Voucher purchased through the Website or are not satisfied that the Golf Facility Operator that provided the Golf Package conformed with the terms and conditions for that offer, please contact us, providing full particulars as to why you were not satisfied. If we are satisfied as to the basis of your complaint we may, in our discretion, take reasonable steps to assist in resolution of your complaint.
28. General terms
(a) Nothing in this Agreement creates a partnership, employment relationship or agency relationship between you and greatrounds.com.
(b) greatrounds.com will not be liable for any delay in fulfilling its material obligations under this Agreement if such delay is due to an act of God, act of terrorism, revolution, civil strife, cyclone, earth quake, industrial action, fire, flood, war, public disaster, plague or epidemic, delay in transportation or other cause, event or circumstance outside greatrounds.com’s control which is not due to any lack of reasonable prudence or foresight.
(c) Any provision of this Agreement which is held to be illegal, void or unenforceable shall be deemed to be severed and the remainder of this Agreement read in full force and effect
(d) greatrounds.com’s failure to enforce any provision of this Agreement will not be considered a waiver of its right to enforce such provision.
(e) This Agreement are to be interpreted in accordance with the laws of Queensland. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland.