FAQs

Why can't I log into my old account?

All customers are required to create a new account on our new website in order to buy rounds of golf.

Can I access my old vouchers?

No you cannot.  If you require your old vouchers please check your emails (including junk & clutter) or contact us.

What is greatrounds.com?

greatrounds.com is offering golfers the chance to play at some of the best courses and resorts Australia has to offer. Our innovative offers will provide opportunities for a variety of experiences and cater for all golf levels. Regular rounds of golf and golfing holidays will be available exclusively to our consumers via our website and will create accessible opportunities for golfers Australia-wide.
 

How do I purchase a greatrounds.com golf round or holiday round?

greatrounds.com golf offers are now all available online, all the time. To purchase a Voucher from greatrounds.com click the ‘Buy Now’ button on your great round or holiday round, and complete the registration and payment process, you will locate your Voucher in your profile under ‘My Account’ and ‘Order History’. Be sure to check the Terms and Conditions of the website and the individual promotion before you buy.

If I change my mind on my purchase, can I get a refund?

Once a purchase has been completed, it is final. However, customer satisfaction is very important to us. If you experience difficulties with your purchase please send an email outlining your circumstances to admin@greatrounds.com and we will contact you directly to discuss.

What happens if I change my email address?

If your email address changes you will no longer be able to receive communications from greatrounds.com. We require you to re-register each time you wish to change emails, this ensures that we always have your latest contact information so you can always find the best offers available to you

I am having trouble viewing this website?

Our website is best viewed with Internet Explorer 11, Google Chrome, Safari and current versions of Firefox.
Please contact us via the Contact Us page or via facebook.com/greatrounds if you have any queries.

What do I do if my credit card is not being accepted?

If this is occuring please contact as and we will help you through this issue
Our best contact details are to email admin@greatrounds.com

Can I use my Voucher in conjunction with another offer from a club?

Unfortunately No. greatrounds.com Vouchers are only to be used alone and not in conjunction with any other offer, special or event.

When I BUY NOW am I billed straight away?

Once you have completed payment via credit card or PayPal you will be immediately billed for your purchase. Please note that transactions from greatrounds.com will appear on your statement from ONLINE GOLF PL

What is my username?

Your username is your email address you have provided for sign-up with greatrounds.com

What if I cannot get on the course before my Voucher expires?

Golf facilities offering services agree to ensure availability to accommodate all greatrounds.com Voucher holders. Voucher terms specify the requirements for the booking process and rules concerning redemption times and we generally recommend that you book at least two weeks before your required date of play or at least two weeks before the Voucher expiry date. Vouchers for Specific Days of play and for holidays have their own unique booking requirements and you should take care to follow these.

How do I contact you?

Our contact section provides you with a way to be able to contact us via email.

I haven’t received my Voucher yet?

Sometimes your Vouchers will not reach your email inbox because they are caught up in junk or spam filters. If you do not receive your Vouchers you can access them through your account profile, log on to greatrounds.com, select ‘My Account’ and you will find your Vouchers under the ‘Order History’ tab or you can email us at admin@greatrounds.com

How do I get my Golf Facility featured on greatrounds.com?

If you would like to become part of the revolution contact admin@greatrounds.com and we will be in touch to work out a golf round or holiday round perfect for your facility.

How do I ensure my transaction is safe?

greatrounds.com takes the issue of your credit card security very seriously. Your credit card details are transmitted by SSL directly to a secure electronic vault. We do not store your credit card details on our server or anywhere else.